Customer Experience

Is Voice of the Customer (VoC) relevant in 2023?

Take a closer look at VoC and how it affects the future of business.

Business Metric Strategies: How To Choose the Right Framework To Measure Success

Find out where to start when it comes to identifying business metrics for your organization.

How to Benefit from A/B Testing on Mobile

A/B testing can be used to measure user behavior and gain actionable customer insight, within mobile application development.

Crashes in Neobank, eBank, and Crypto-trading Apps are Unforgivable — Crash Analytics is the Answer

What do you do after a crash? Panic? No! You make sure your clients stay with you by never giving them a reason to complain about it aga

Bringing Users In: How Voice of the Customer Can Change Your Product’s Development

VoC is the key input needed at every stage in the life cycle of your product. Discover the what, the how, and the why behind it.

User Profiles Are Indispensable to Great CX (and They Must Be Privacy-Compliant)

Understand your users individually, create data-driven customer journeys, and empower your teams, all from one place.

Greater Inclusiveness and Accessibility for the Visually Impaired using Countly

IrisVision, the maker of assistive technologies for people with low vision, explains how their product design incorporates analytics.

It's Not Just About Customer Retention, It's About Customer Loyalty

The answer to the 5 questions you always had about building a comprehensive customer loyalty strategy.

The Role of Customer Experience in Digital Transformation

Digitalization is accelerating like never before. But can organizations keep up while exceeding their digital-first customers’ expectati