Product Analytics for Measuring and Improving the Customer Support Effectiveness
Product analytics enhances support, predicting user issues. Beyond CSAT, it boosts satisfaction. Proactivity is the future.
The Complete Guide to Engineering an Unlovable Product
This guide is designed to highlight what NOT to do when building a product, mistakes and worst practices await.
Benefits of Getting Customer Feedback Through Countly
In-depth analysis of customer feedback tools and their possible implementation into every product strategy.
How To Improve User Engagement And Retention With Product Analytics?
Improve user engagement and retention with product analytics. Follow the 5 crucial steps and learn from successful examples.
Is Voice of the Customer (VoC) relevant in 2023?
Take a closer look at VoC and how it affects the future of business.
How to Benefit from A/B Testing on Mobile
A/B testing can be used to measure user behavior and gain actionable customer insight, within mobile application development.
Why is Customer Feedback so Important for the FinTech Industry?
If Customer Feedback metrics are such a universal focus for PMs, can they still be improved? Yes (but with analytics).
Testing and Launching Apps with Analytics: A 9-step Guide for Product Managers
Create smarter, insight-powered strategies that will guide you when you test and lunch any app, in any life cycle.
How to Easily Apply Analytics to Product Development Management
Use this infographic to ace your next digital project and simplify each phase using the right analytics tools.
Bringing Users In: How Voice of the Customer Can Change Your Product’s Development
VoC is the key input needed at every stage in the life cycle of your product. Discover the what, the how, and the why behind it.
4 Types and 20 Examples of Survey Questions to Ask Your Customers and Improve Your App
Getting the right insights is not hard when you know what, when, and how to ask things. Start building stellar surveys now!
User Profiles Are Indispensable to Great CX (and They Must Be Privacy-Compliant)
Understand your users individually, create data-driven customer journeys, and empower your teams, all from one place.
The Key Metrics That Fintech Product Managers Can’t Live Without
You too can discover which data-driven metrics to look for, where to find them, and how to convince your team of their importance.
Why Is Your Crypto App Not Measuring NPS® (Properly)?
NPS measures not just loyalty but retention with advocacy. Learn why and how adding it to your strategy can save you clients —and money.
It's Not Just About Customer Retention, It's About Customer Loyalty
The answer to the 5 questions you always had about building a comprehensive customer loyalty strategy.
The Role of Customer Experience in Digital Transformation
Digitalization is accelerating like never before. But can organizations keep up while exceeding their digital-first customers’ expectati