Customer Feedback

Product analytics enhances support, predicting user issues. Beyond CSAT, it boosts satisfaction. Proactivity is the future.

This guide is designed to highlight what NOT to do when building a product, mistakes and worst practices await.

In-depth analysis of customer feedback tools and their possible implementation into every product strategy.

Improve user engagement and retention with product analytics. Follow the 5 crucial steps and learn from successful examples.

Take a closer look at VoC and how it affects the future of business.

A/B testing can be used to measure user behavior and gain actionable customer insight, within mobile application development.

If Customer Feedback metrics are such a universal focus for PMs, can they still be improved? Yes (but with analytics).

Create smarter, insight-powered strategies that will guide you when you test and lunch any app, in any life cycle.

Use this infographic to ace your next digital project and simplify each phase using the right analytics tools.

VoC is the key input needed at every stage in the life cycle of your product. Discover the what, the how, and the why behind it.

Getting the right insights is not hard when you know what, when, and how to ask things. Start building stellar surveys now!

Understand your users individually, create data-driven customer journeys, and empower your teams, all from one place.

You too can discover which data-driven metrics to look for, where to find them, and how to convince your team of their importance.

NPS measures not just loyalty but retention with advocacy. Learn why and how adding it to your strategy can save you clients —and money.

The answer to the 5 questions you always had about building a comprehensive customer loyalty strategy.

Digitalization is accelerating like never before. But can organizations keep up while exceeding their digital-first customers’ expectati