---
title: "Self-hosted Subprocessor List · Countly"
description: "This page lists the Sub-processors that may Process Customer Data on Countly's behalf under our Support and Connected Services Data Processing Agreement…"
url: https://countly.com/legal/enterprise-self-hosted-subprocessors
last_modified: 2026-11-04
---

Legal · Enterprise

# Self-hosted Subprocessor List

Last updated November 4, 2026. Applies to Countly Enterprise (self-hosted).

This page lists the Sub-processors that may Process Customer Data on Countly's behalf under our Support and Connected Services Data Processing Agreement (countly.com/legal/enterprise-self-hosted-dpa). Our Enterprise Privacy Policy (countly.com/legal/enterprise-privacy) describes the providers Countly uses for contracts, billing, support and communications with enterprise customers; they are not engaged to Process Customer Data, so please share Customer Data with us only through the support portal or SendSafely. Providers used on countly.com are listed in Website Service Providers (countly.com/legal/website-providers). If you have questions about this list, please contact us at security@count.ly.

Data processing agreements signed before October 20, 2026 list Google Cloud as the only Sub-processor; customers who signed them receive 30 days' notice of the entries on this list under section 4.2 of those agreements.

## Connected services

| Subprocessor | Purpose | Trigger | Type of Information | Location |
| OpenAI | AI assistant feature | If the AI Assistant is set to use an OpenAI model | AI Assistant requests and responses | USA |
| Google (Gemini API) | AI assistant feature | If the AI Assistant is set to use a Gemini model | AI Assistant requests and responses | Global |
| Cloudflare | Hosting of AI Assistant services | If you use the AI Assistant | AI Assistant requests and responses | Global |
| MacStadium | Hosting of crash symbolication | If you use crash symbolication | Crash reports and symbol files | EU |

## Countly Support

| Subprocessor | Purpose | Trigger | Type of Information | Location |
| Zendesk | Customer account administration and support | If you create an account in our support portal | Name, email, company, country, server domain. If you include other personal data in your support tickets, this information would also be processed by Zendesk. | USA |
| SendSafely | File sharing | If you receive files from us or send files to us | Basic contact information (e.g. name, email), anonymous usage statistics; anything shared in files will be processed by SendSafely | USA, EU, Australia |

## Countly Enterprise, self-hosted

Countly Enterprise running in your own environment, deployed by you or by Countly.

- Enterprise Terms of Service
- Enterprise Privacy Policy
- Support and Connected Services Data Processing Agreement
- Self-hosted Subprocessor List
- Connected Services and Telemetry
All legal documents