--- title: "Countly pricing: Flex from $175/month, Enterprise self-hosted" description: "Flex is a dedicated Countly environment from $175 a month, with a 14-day trial. Enterprise runs on your own infrastructure. Same platform, same data model." url: https://countly.com/pricing last_modified: 2026-11-08 --- Pricing # One platform. Deployed where you need it Run Enterprise on your own infrastructure (your cloud, your data center or air-gapped) or start today on Flex, a dedicated private cloud. Same data control, same data model. ## Countly Enterprise Custom pricing Self-hosted or your own private cloud · billed annually Everything in Flex, and - Analytics, Adaptivity and Intelligence: all included, nothing to add on - Deploy in your cloud, your data center or air-gapped - No default vendor access to your data - Data residency wherever you require it - Dedicated CSM, onboarding and migration support - Dedicated engineering support - Custom SLA agreements - Single sign-on, roles and per-app permissions - Plugins, REST API and webhooks to extend the server - Operated under your own security and compliance model Talk to sales Book a demo About Countly Enterprise ## Countly Flex From $175 per month · usage-based Private cloud, dedicated instance · 14-day trial · pay monthly, cancel anytime - Advanced Analytics: real-time, events, sessions, profiles, views, alerts, dashboards - Add Adaptivity: push, in-app, journeys, A/B, surveys, Adaptive Variables, hooks - Add Intelligence: funnels, retention, flows, formulas, crashes, Drill, Cee - Your choice of Google Cloud region - SOC 2 Type II examined · ISO 27001 certified - Same data control as Enterprise Start free trial About Countly Flex Estimate your price Trusted by 17,000+ apps in 126 countries, from regulated enterprises to fast-moving startups. Enterprise Flex ### Deployment Dedicated single-tenant instance Runs on your own infrastructure Air-gapped environments Regional data residency Wherever you deploy Your choice of Google Cloud region ### Data From first capture Data control layer for masking, transformation and PII handling Data location Fully customer-defined Multiple regions, you choose Data ownership Fully customer-owned and controlled Customer-owned, Countly-managed infrastructure Vendor access to data No default access No default access Subprocessors Limited to integrations you control Infrastructure and service providers Retention Unlimited Unlimited ### Capabilities Advanced Analytics: real-time, events, sessions, profiles, views, alerts, dashboards Adaptivity: push, in-app, journeys, A/B, surveys, Adaptive Variables, hooks Capability add-on Intelligence: funnels, retention, flows, formulas, crashes, Drill, Cee Capability add-on SDKs and APIs 10+ 10+ ### Operations Uptime SLA Included, custom terms Add-on Backups and disaster recovery Your model Managed SOC 2 Type II examined · ISO 27001 certified Your controls Support Dedicated CSM and engineering Standard, support packages Billing Annual, per deployment Monthly, usage-based, cancel anytime FAQ ## Questions, answered Straight answers on how Flex and Enterprise differ in practice. For anything else, talk to us. **What is the difference between Flex and Enterprise?** Same platform, same data model. The difference is where it runs and who operates it. Flex runs in a dedicated environment that Countly operates for you, in the region you choose. Enterprise runs on your own infrastructure, under your own security and compliance model, with every capability included. **Where does my data live?** On Flex, in a dedicated environment in the Google Cloud region you choose, never pooled with other customers. On Enterprise, with self-hosting, your product data stays within the infrastructure you operate, including air-gapped networks. AI features may process data through the Countly AI Gateway (EU). **How is Flex priced?** Flex starts at $175 per month for a dedicated instance in the Google Cloud region you choose. Adaptivity and Intelligence capabilities can be added at any time, and an uptime SLA is available as an add-on. Billing is monthly and you can cancel at any time. **How is Enterprise priced?** Enterprise is priced per deployment and paid annually, with every capability included. Each engagement is scoped individually and includes dedicated engineering support, a customer success manager, and custom SLAs. **Does Countly charge per seat?** No. Flex is priced by MAU and Enterprise per deployment. Invite your whole company; seats are never the meter. **Can we move from Flex to Enterprise later?** Yes. The platform and data model are the same, so you move to Enterprise by moving the deployment and your data as is: no re-instrumentation, no new SDKs, no rebuilt reports. **Which plan is right for my organization?** If you want to start today in a dedicated environment operated by Countly, choose Flex. If your data has to stay on your own infrastructure, or you need air-gapped operation or custom SLAs, choose Enterprise. **Is there a trial?** Flex includes a 14-day free trial. For Enterprise, we provide a demo environment and a guided evaluation with your team. **Is AI included, and where does it run?** Cee, Countly’s AI agent, is part of the Intelligence add-on on Flex and included on Enterprise. On Enterprise, Cee’s product agents can run fully inside your infrastructure when configured. The Documentation Agent, the Countly AI Gateway (EU) and third-party AI providers run outside. You can also connect your own AI to Countly through MCP.