--- title: "Website Terms of Use · Countly" description: "Your use of this website, countly.com and its subdomains other than flex.countly.com (the \"Site\"), and the services made available on the Site (\"Services\") is…" url: https://countly.com/terms last_modified: 2026-11-11 --- Legal · Website # Website Terms of Use Last updated October 20, 2026. Applies to Countly website. Your use of this website, countly.com and its subdomains other than flex.countly.com (the "Site"), and the services made available on the Site ("Services") is subject to these Website Terms of Use (these "Terms"). These Terms apply between you (“User,” "Users," "you," or "your") as the user of the Site and Services and Countly Ltd ("Countly," "we," "our," or "us"). These Terms do not apply to Countly Flex or Countly Enterprise, which have their own terms. Please read these Terms carefully, as they affect your legal rights. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of the Site and/or Services. If you do not agree to be bound by these Terms, you should stop using the Site and Services immediately. ## Intellectual Property and Acceptable Use All Content included on this Site, unless uploaded by Users, is the property of Countly, our affiliates or other relevant third parties. In these Terms, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Site, including any such content uploaded by Users. Nothing in these Terms grants, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the Site without the owner's prior written permission. You may temporarily download one copy of the materials (information or software) on this Site for personal, non-commercial transitory viewing only. You must not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any Content without the written permission of Countly. ## Prohibited Use You may not use the Site and Services for any of the following purposes: - in any way which causes, or may cause, damage to the Site and Services or interferes with any other person's use or enjoyment of the Site and Services; - in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order. ## Links to Other Websites This Site may contain links to other websites. Unless expressly stated, these sites are not under the control of Countly or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Site does not imply any endorsement of the websites themselves or of those in control of them. ## Website Privacy Policy and Website Cookie Policy Our [Website Privacy Policy](https://countly.com/privacy) (countly.com/legal/privacy-policy) and Website [Cookie Policy](https://countly.com/cookies) (countly.com/legal/cookie-policy) explain how we use personal data and cookies on the Site. ## Availability of the Site and Disclaimers Any online facilities, tools, services, or information that Countly makes available through the Site is provided "as is" and on an "as available" basis. We give no warranty that the Site and Services will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality. Countly is under no obligation to update information on the Site. Whilst Countly uses reasonable endeavors to ensure that the Site and Services are secure and free of errors, viruses, and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details, and their computers. Countly accepts no liability for any disruption or non-availability of the Site or Services. Countly reserves the right to alter, suspend, or discontinue any part (or the whole of) the Site. These Terms shall continue to apply to any modified version of the Site unless it is expressly stated otherwise. ## Limitation of Liability Nothing in these Terms will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Countly accepts no liability for any of the following: - any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities; - loss or corruption of any data, database, or software; - any special, indirect, or consequential loss or damage. ## General You may not transfer any of your rights under these Terms to any other person. We may transfer our rights under these Terms where we reasonably believe your rights will not be affected. These Terms may be varied by us from time to time. Such revised terms will apply to the Site and Services from the date of publication. Users should check the Terms regularly to ensure familiarity with the then current version. These Terms contain the whole agreement between the parties relating to their subject matter and supersede all prior discussions, arrangements, or agreements that might have taken place in relation to the Terms. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no third party will have any right to enforce or rely on any provision of these Terms. If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms will not be affected. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. These Terms shall be governed by and interpreted according to the law of England and Wales and all disputes arising under these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. ## Countly Ltd Details Countly Ltd is a company incorporated in England and Wales with registered number 8568329 whose registered address is 1 Bow Churchyard, London EC4M 9DQ, and it operates the website www.countly.com. The registered VAT number of Countly Ltd is GB168599344. You can contact Countly Ltd by email at [hello@count.ly](mailto:hello@count.ly). ## Countly website Visiting countly.com, reading the documentation at support.countly.com or contacting us about our products. - Website Terms of Use - [Website Privacy Policy](https://countly.com/privacy) - [Website Cookie Policy](https://countly.com/cookies) - [Website Service Providers](https://countly.com/legal/website-providers) [All legal documents](https://countly.com/legal)