Countly-hosted Subprocessor List
Last Updated: October 19, 2026
Applies to
Countly Enterprise, Countly-hosted
Countly may use Subprocessors to Process Customer Data. This page provides relevant information about the Subprocessors Countly may use for Countly-hosted servers, the dedicated Countly servers that Countly runs for enterprise customers, and under which conditions. Providers used on countly.com are listed in Website Service Providers (countly.com/legal/website-providers). If you have questions about this list, please contact us at security@count.ly.
Countly Hosted Server
Subprocessor
Purpose
Trigger
Type of Information
Location
EasyDMARC
Email security and deliverability
If you receive an email from us
All of our outgoing email addresses and content.
USA
GCP
Cloud hosting and infrastructure provider
If you host Countly server with us
Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP, but GCP does not actually have access to the data on those servers.
EU, USA, Asia
Postmark
External mail server
If you receive an email from us
All of our outgoing email addresses and content.
USA
OpenAI
AI assistant feature (effective from version 25.10)
If you do the conversation with AI assistant
Your prompt will be shared with OpenAI. Then, based on the functionality used (configurable in settings), metadata such as event keys to help you construct queries, or aggregated data in displayed graphs to help you analyze it.
USA
Countly Support and Documentation
Subprocessor
Purpose
Trigger
Type of Information
Location
Zendesk
Customer account administration and support
If you create an account in our support portal
Name, email, company, country, server domain. If you include other personal data in your support tickets, this information would also be processed by Zendesk.
USA
Contracts and Payments
Subprocessor
Purpose
Trigger
Type of Information
Location
HSBC
Online banking
If you make a payment through bank transfer
Customer payment information (e.g. name, email, company, payment information)
Global
PandaDoc
E-signature platform
If you sign a contract with us
Customer contract information (e.g. name, email, company, signature)
USA
Stitchdata
Data processing/ETL
If you sign a contract with us
Customer payment information (e.g. name, email, company, payment information)
USA
Stripe
Payment processor
If you make a payment through Stripe
Customer payment information (e.g. name, email, company, payment information)
USA, Ireland
Wise
Payment processor
If you make a payment through Wise
Customer payment information (e.g. name, email, company, payment information)
EU
XERO
Financial management
If you sign a contract with us
Customer payment information (e.g. name, email, company, payment information)
New Zealand
Customers and Communication
Subprocessor
Purpose
Trigger
Type of Information
Location
Brevo
Email marketing services
If you subscribe to our mailing lists
Basic contact information (e.g. name, email)
EU
Clari
Call recording tool
If you communicate with us through calls
Basic contact information (e.g. name, email), transcribed and summarised conversations
USA
Sendsafely
File sharing
If you receive files from us or send files to us
Basic contact information (e.g. name, email), anonymous usage statistics; anything shared in files will be processed by Sendsafely
USA, EU, Australia
Slack
Chat communication
If you communicate with us through Slack
Basic account information (name, email, company) and any information shared with us on Slack will be processed by Slack
USA
Typeform
Surveys creation platform
If you participate in our surveys
Basic contact information (e.g. name, email)
USA, EU
Zoom
Video conferencing provider
If you communicate with us through calls
Basic contact information (e.g. name, email); all the information shared in the call can be transcribed and processed by Zoom
USA
