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Journeys

Orchestrate multi-step flows triggered by user actions, properties, or feedback.
Included in Countly Enterprise
Included in Countly Flex

Design visual flows

Build sophisticated user paths using a drag-and-drop interface. Map out every touchpoint, from initial onboarding to long-term retention, without writing a single line of code.

Trigger targeted content

Deliver the right message at the right time. Use the integrated Content Builder to show in-app messages, surveys, or help guides exactly when a user hits a specific milestone or behavior.

Track and optimize

Monitor how many users enter, complete, or drop out of your journeys. Use versioning to re-publish and refine your flows based on real-time performance metrics.

Automate the user experience.

From entry to conversion Journeys transforms your analytics into an action engine. By bridging the gap between data and engagement, it allows you to design automated paths that respond dynamically to user actions, profile updates, or even app crashes.

Orchestrate every milestone: High-impact use cases

Automated onboarding

Guide new users through a multi-step welcome sequence that triggers specific “How-to” guides based on the features they interact with first.

Proactive support

Automatically trigger a “Need help?” survey or a support link the moment a user experiences a crash or an error message.

Conversion recovery

Send a nudge or a limited-time offer to users who started a purchase flow or application but didn’t complete it within a set time window.

Feature adoption

Identify users who haven’t tried a new core feature and trigger an educational in-app message when they next log in.

Enrich your product analytics by combining Drill with…

Content Builder

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