Telco analytics
Enhance customer experience and reduce churn
Understand subscriber behavior across all digital touchpoints to optimize network performance, personalize services, and increase customer loyalty.
Empowering key players to build powerful products and connections
Key challenges in Telco
How can we proactively reduce churn?
Identify at-risk customers by analyzing their app usage, network quality, and support interactions. Intervene with targeted offers before they leave.
How can we optimize network performance?
Correlate app performance and user-reported issues with network data to pinpoint and resolve connectivity problems for a better service experience.
How do we increase Average Revenue Per User (ARPU)?
Understand service and feature usage to identify up-sell and cross-sell opportunities, delivering personalized offers that increase customer value.
How Countly powers Telco transformation
Step 1
Monitor the complete subscriber journey
Unify data from self-service apps, websites, and third-party integrations to get a 360-degree view of every subscriber's experience with your brand.
Step 2
Analyze app usage and network quality
Use Funnels to track course progression and User Profiles to see how individual students interact with your content. Identify friction points and uncover what keeps them motivated.
Step 3
Act on insights to boost loyalty
Send personalized upgrade offers, A/B test new plan structures, and proactively notify users of network issues to improve satisfaction and reduce support calls.
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Ensure customer trust with a secure, private platform
In the telecommunications industry, customer data privacy is a top priority. Countly's on-premise and private cloud solutions provide full data ownership, ensuring you can meet GDPR, CCPA, and other data protection regulations while safeguarding your customers' trust.