Flex Subprocessor List
Last Updated: October 19, 2026
Applies to
Countly Flex
Countly may use Subprocessors to Process Customer Data. This page provides relevant information about the Subprocessors Countly may use for Countly Flex and under which conditions. Providers used on countly.com are listed in Website Service Providers (countly.com/legal/website-providers). If you have questions about this list, please contact us at security@count.ly.
Countly Flex
Subprocessor
Purpose
Trigger
Type of Information
Location
EasyDMARC
Email security and deliverability
If you receive an email from us
All of our outgoing email addresses and content.
USA
GCP
Cloud hosting and infrastructure provider
If you host Countly server with us
Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP, but GCP does not actually have access to the data on those servers.
EU, USA, Asia
Google sign in
Authentication Services
If you authenticate using service
Basic account information (e.g, first and last name, business contact info, email)
USA
Intercom
Customer account administration and support
If you initiate a chat
Name, email, company, country, server domain. If you include other personal data in your support chats, this information would also be processed by Intercom.
EU
Paddle/Profitwell
Payment processor
If you initiated a payment to Flex
Customer payment information (e.g. name, email, company, payment information)
USA
Postmark
External mail server
If you receive an email from us
All of our outgoing email addresses and content.
USA
OpenAI
AI assistant feature (effective from version 25.10)
If you do the conversation with AI assistant
Your prompt will be shared with OpenAI. Then, based on the functionality used (configurable in settings), metadata such as event keys to help you construct queries, or aggregated data in displayed graphs to help you analyze it.
USA
Customers and Communication
Subprocessor
Purpose
Trigger
Type of Information
Location
Brevo
Email marketing services
If you subscribe to our mailing lists
Basic contact information (e.g. name, email)
EU
