This page lists the Sub-processors that may Process Customer Data on Countly's behalf under our Flex Data Processing Agreement (countly.com/legal/flex-dpa). Our Flex Privacy Policy (countly.com/legal/flex-privacy) describes the providers Countly uses for Flex accounts and the Flex console. Providers used on countly.com are listed in Website Service Providers (countly.com/legal/website-providers). If you have questions about this list, please contact us at security@count.ly.
Countly Flex
| Subprocessor | Purpose | Trigger | Type of Information | Location |
|---|---|---|---|---|
| EasyDMARC | Email security and deliverability | If you receive an email from us | All of our outgoing email addresses and content. | USA |
| GCP | Cloud hosting and infrastructure provider | If you host Countly server with us | Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP. | The Google Cloud region chosen for your Flex server |
| Intercom | Customer account administration and support | If you initiate a chat | Name, email, company, country, server domain. If you include other personal data in your support chats, this information would also be processed by Intercom. | EU |
| Postmark | Delivery of e-mail sent by your Flex server | If your Flex server sends e-mail, such as e-mail reports | The recipients' e-mail addresses and the content of those e-mails | USA |
| OpenAI | AI assistant feature | If the AI Assistant is set to use an OpenAI model | AI Assistant requests and responses | USA |
| Google (Gemini API) | AI assistant feature | If the AI Assistant is set to use a Gemini model | AI Assistant requests and responses | Global |
| Cloudflare | Hosting of AI Assistant services | If you use the AI Assistant | AI Assistant requests and responses | Global |
| MacStadium | Hosting of crash symbolication | If you use crash symbolication | Crash reports and symbol files | EU |