Website Service Providers
Last Updated: October 19, 2026
Applies to
Countly website
Countly uses the service providers listed on this page for its websites, its documentation and its communications. This page provides relevant information about each of them and under which conditions they are used. The Subprocessors of each Countly product are listed in Flex Subprocessor List (countly.com/legal/flex-subprocessors), Countly-hosted Subprocessor List (countly.com/legal/enterprise-hosted-subprocessors) and Self-hosted Subprocessor List (countly.com/legal/enterprise-self-hosted-subprocessors). If you have questions about this list, please contact us at security@count.ly.
Countly Website
Provider
Purpose
Trigger
Type of Information
Location
Ahrefs
Search engine optimization
If you access the website
Anonymous usage statistics, IP address
USA
Cloudflare
Distributed domain-name-server services
If you access the website
Anonymous usage statistics, IP address
USA
jsDelivr
Content delivery service
If you access the website
Anonymous usage statistics, IP address
Global
Pipedrive
Customer management
If you submit a form
Information submitted in the form (name, email, company, company title, company size, any other information shared in the form)
USA, Switzerland
Webflow
Website experience platform
If you access the website
IP addresses, the date/time a webpage is accessed; the user agent that identifies the browser or operating system, installed fonts; mime-types; browser language and time zone; Silverlight data; installed plugins; HTTP headers; and screen resolution.
USA
Zapier
Automation service
If you submit a form
Information submitted in the form (name, email, company, company title, company size, any other information shared in the form)
USA
Countly Support and Documentation
Provider
Purpose
Trigger
Type of Information
Location
Algolia
Support search functionality
If you search our documentation
Anonymous usage statistics, IP address, searched terms
USA
cdnjs
Content delivery service
If you access support portal or documentation
Anonymous usage statistics, IP address
Global
Cloudflare
Distributed domain-name-server services
If you access support portal or documentation
Anonymous usage statistics, IP address
USA
Google Fonts
Font delivery service
If you access support portal or documentation
Anonymous usage statistics, IP address
USA
jsDelivr
Content delivery service
If you access support portal or documentation
Anonymous usage statistics, IP address
Global
Zendesk
Documentation site (support.countly.com)
If you read our documentation
IP address, browser information and a session cookie. Support-portal accounts are only for enterprise customers and are covered by the Countly-hosted and Self-hosted lists.
USA
Customers and Communication
Provider
Purpose
Trigger
Type of Information
Location
Brevo
Email marketing services
If you subscribe to our mailing lists
Basic contact information (e.g. name, email)
EU
Clari
Call recording tool
If you communicate with us through calls
Basic contact information (e.g. name, email), transcribed and summarised conversations
USA
Sendsafely
File sharing
If you receive files from us or send files to us
Basic contact information (e.g. name, email), anonymous usage statistics; anything shared in files will be processed by Sendsafely
USA, EU, Australia
Slack
Chat communication
If you communicate with us through Slack
Basic account information (name, email, company) and any information shared with us on Slack will be processed by Slack
USA
Typeform
Surveys creation platform
If you participate in our surveys
Basic contact information (e.g. name, email)
USA, EU
Zoom
Video conferencing provider
If you communicate with us through calls
Basic contact information (e.g. name, email); all the information shared in the call can be transcribed and processed by Zoom
USA
