Subprocessor list
Last Updated: September 25, 2026
Countly may use Subprocessors to Process Customer Data. This page provides relevant information about each Countly product and Subprocessors they may use under which conditions. If you have questions about this list, please contact us at security@count.ly.
Countly Hosted Server
Subprocessor
Purpose
Trigger
Type of Information
Location
EasyDMARC
Email security and deliverability
If you receive an email from us
All of our outgoing email addresses and content.
USA
GCP
Cloud hosting and infrastructure provider
If you host Countly server with us
Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP, but GCP does not actually have access to the data on those servers.
EU, USA, Asia
Postmark
External mail server
If you receive an email from us
All of our outgoing email addresses and content.
USA
OpenAI
AI assistant feature (effective from version 25.10)
If you do the conversation with AI assistant
Your prompt will be shared with OpenAI. Then, based on the functionality used (configurable in settings), metadata such as event keys to help you construct queries, or aggregated data in displayed graphs to help you analyze it.
USA
Countly Flex
Subprocessor
Purpose
Trigger
Type of Information
Location
EasyDMARC
Email security and deliverability
If you receive an email from us
All of our outgoing email addresses and content.
USA
GCP
Cloud hosting and infrastructure provider
If you host Countly server with us
Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP, but GCP does not actually have access to the data on those servers.
EU, USA, Asia
Google sign in
Authentication Services
If you authenticate using service
Basic account information (e.g, first and last name, business contact info, email)
USA
Intercom
Customer account administration and support
If you initiate a chat
Name, email, company, country, server domain. If you include other personal data in your support chats, this information would also be processed by Intercom.
EU
Paddle/Profitwell
Payment processor
If you initiated a payment to Flex
Customer payment information (e.g. name, email, company, payment information)
USA
Postmark
External mail server
If you receive an email from us
All of our outgoing email addresses and content.
USA
OpenAI
AI assistant feature (effective from version 25.10)
If you do the conversation with AI assistant
Your prompt will be shared with OpenAI. Then, based on the functionality used (configurable in settings), metadata such as event keys to help you construct queries, or aggregated data in displayed graphs to help you analyze it.
USA
Countly Self-hosted
Subprocessor
Purpose
Trigger
Type of Information
Location
OpenAI
AI assistant feature (effective from version 25.10)
If you do the conversation with AI assistant
Your prompt will be shared with OpenAI. Then, based on the functionality used (configurable in settings), metadata such as event keys to help you construct queries, or aggregated data in displayed graphs to help you analyze it.
USA
Countly Website
Subprocessor
Purpose
Trigger
Type of Information
Location
Ahrefs
Search engine optimization
If you access the website
Anonymous usage statistics, IP address
USA
Cloudflare
Distributed domain-name-server services
If you access the website
Anonymous usage statistics, IP address
USA
jsDelivr
Content delivery service
If you access the website
Anonymous usage statistics, IP address
Global
Pipedrive
Customer management
If you submit a form
Information submitted in the form (name, email, company, company title, company size, any other information shared in the form)
USA, Switzerland
Webflow
Website experience platform
If you access the website
IP addresses, the date/time a webpage is accessed; the user agent that identifies the browser or operating system, installed fonts; mime-types; browser language and time zone; Silverlight data; installed plugins; HTTP headers; and screen resolution.
USA
Zapier
Automation service
If you submit a form
Information submitted in the form (name, email, company, company title, company size, any other information shared in the form)
USA
Countly Support and Documentation
Subprocessor
Purpose
Trigger
Type of Information
Location
Algolia
Support search functionality
If you search our documentation
Anonymous usage statistics, IP address, searched terms
USA
cdnjs
Content delivery service
If you access support portal or documentation
Anonymous usage statistics, IP address
Global
Cloudflare
Distributed domain-name-server services
If you access support portal or documentation
Anonymous usage statistics, IP address
USA
Google Fonts
Font delivery service
If you access support portal or documentation
Anonymous usage statistics, IP address
USA
jsDelivr
Content delivery service
If you access support portal or documentation
Anonymous usage statistics, IP address
Global
Zendesk
Customer account administration and support
If you create an account in our support portal
Name, email, company, country, server domain. If you include other personal data in your support tickets, this information would also be processed by Zendesk.
USA
Contracts and Payments
Subprocessor
Purpose
Trigger
Type of Information
Location
HSBC
Online banking
If you make a payment through bank transfer
Customer payment information (e.g. name, email, company, payment information)
Global
PandaDoc
E-signature platform
If you sign a contract with us
Customer contract information (e.g. name, email, company, signature)
USA
Stitchdata
Data processing/ETL
If you sign a contract with us
Customer payment information (e.g. name, email, company, payment information)
USA
Stripe
Payment processor
If you make a payment through Stripe
Customer payment information (e.g. name, email, company, payment information)
USA, Ireland
Wise
Payment processor
If you make a payment through Wise
Customer payment information (e.g. name, email, company, payment information)
EU
XERO
Financial management
If you sign a contract with us
Customer payment information (e.g. name, email, company, payment information)
New Zealand
Customers and Communication
Subprocessor
Purpose
Trigger
Type of Information
Location
Brevo
Email marketing services
If you subscribe to our mailing lists
Basic contact information (e.g. name, email)
EU
Clari
Call recording tool
If you communicate with us through calls
Basic contact information (e.g. name, email), transcribed and summarised conversations
USA
Sendsafely
File sharing
If you receive files from us or send files to us
Basic contact information (e.g. name, email), anonymous usage statistics; anything shared in files will be processed by Sendsafely
USA, EU, Australia
Slack
Chat communication
If you communicate with us through Slack
Basic account information (name, email, company) and any information shared with us on Slack will be processed by Slack
USA
Typeform
Surveys creation platform
If you participate in our surveys
Basic contact information (e.g. name, email)
USA, EU
Zoom
Video conferencing provider
If you communicate with us through calls
Basic contact information (e.g. name, email); all the information shared in the call can be transcribed and processed by Zoom
USA