Countly for Customer Success Teams

Improved user experiences
all around

Deliver exceptional support through an in-depth understanding of the user experience at every step

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Cohorts

User experience segmentation

Group your users based on customizable properties or shared behaviors, and reuse these insights for any outreach strategy.
Improved support for filtered users →
Section of how the Feature Cohorts looks in Countly
Funnels

Perfected onboardings

Determine success rates of any pre-estrablished processes, identifying both gaps and individuals along the way.
Set up step-by-step tracking →
Section of how User Profiles looks in Countly
User Profiles

Personalized support

Pin-point usage obstacles, and track progressions and all known user-centric information.
Analytics for user experience →
Drill

Data-powered research

Dig into every aspect that influences user experience by taking a granular look into all your data.
Solve any issue, faster →
Trusted by Customer Success teams in organizations around the world
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A snapshot of the entire customer journey

Access a timeline of any individual user’s activity and understand exactly when, how, and why roadblocks affected the user experience. Fix it instantly or proactively reach out with tailored solutions.
Learn more →

How do Customer Success teams in different industries use Countly?

Financials
Healthcare
Telecommunications
Education
Tech/SaaS
Retail
Privacy by Design

Keep data in-house

Self-host your product analytics solution and retain full control over data storage and processing.
Make data fully secure →
From Analytics to Action

Real-time KPI overview

Design dashboards and other tools to keep track of user activity and product and team performance to quickly identify trend changes.
Customizable and efficient reporting →
Privacy by Design

Ensured regulatory compliance

Keep user and patient data safe, without exception and in full compliance with HIPAA, GDPR, and other frameworks.
How is Countly compliant? →
From Analytics to Action

Centralize user data permissions

Manage user consents and PII access easily without running the risk of data breaches.
Explore our data security tools →
Democratize Data

All user journey data in one place

Quickly find solutions to users’ issues with cross-team collaboration based on the same data insights visualizations.
How do Telecommunications companies use Countly? →
From Analytics to Action

No more churn

Make retention strategies the core of every data point collected with the right set of tools.
Explore retention features →
From Analytics to Action

Proactive and reactive messaging

Send push notifications to not only stay relevant and retain users but also to keep them engaged and motivated.
Develop engagement strategies →
Privacy by Design

Respect every user’s privacy

Stay aligned with major privacy regulations like CCPA, HIPAA, and GDPR, and make user trust central to your product.
Why does this matter? →
From Analytics to Action

Raw data access

Run powerful queries by drilling down into your databases, and achieve the ultimate segmentation capabilities.
Learn ways of analyzing data →
From Analytics to Action

Real-time performance insights

Instantly identify when and where your application performance is affected and the user groups that need to be supported.
Immediate damage control →
Democratize Data

Measure revenue loss

Collaborate between teams to know when a performance issue impacts your revenue directly, and quickly react to any issues.
Discover revenue strategies →
From Analytics to Action

Journey obstacle analysis

Discover how and when users are having issues following steps through your application, and engage with them to improve successful conversions.
Explore journey-enhancement features →
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"Great to understand our customers in a lot of detail and shape the product to meet their expectations, without worrying about data privacy issues."
Murat D.
CEO at a Computer Software organization

Countly in a Nutshell

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Easy deployment and installation

Choose your hosting model and get started in only a few clicks.
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Customizable extensibility

Scale Countly and your product with dozens of features and plugins to choose from.
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Intuitive interface

Self-explanatory and easy-to-use features with top-notch documentation and support.

Bring more value to your data

Your one-stop source of information to unlock the full potential of product analytics and Countly.
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5 Behavioral Analytics Features in Countly

Behavioral analytics are the study of how users interact with and behave when using your web and mobile application.
Learn more
→

Introducing Countly Flex: A Conversation with Onur, CEO of Countly

We sat down with Onur, CEO of Countly, to talk about Countly Flex, our new self-service product built for data privacy.
Read the article
→

Get to really know your users

Talk to one of our experts to learn how Countly can help your business become data-driven.
Request a Demo
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