Countly for Customer Success Teams

Improved user experiences
all around

Deliver exceptional support through an in-depth understanding of the user experience at every step

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User experience segmentation

Group your users based on customizable properties or shared behaviors, and reuse these insights for any outreach strategy.
Section of how the Feature Cohorts looks in Countly

Perfected onboardings

Determine success rates of any pre-estrablished processes, identifying both gaps and individuals along the way.
Section of how User Profiles looks in Countly
User Profiles

Personalized support

Pin-point usage obstacles, and track progressions and all known user-centric information.

Data-powered research

Dig into every aspect that influences user experience by taking a granular look into all your data.
Trusted by Customer Success teams in organizations around the world
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A snapshot of the entire customer journey

Access a timeline of any individual user’s activity and understand exactly when, how, and why roadblocks affected the user experience. Fix it instantly or proactively reach out with tailored solutions.
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How do Customer Success teams in different industries use Countly?

Privacy by Design

Keep data in-house

Self-host your product analytics solution and retain full control over data storage and processing.
Make data fully secure
From Analytics to Action

Real-time KPI overview

Design dashboards and other tools to keep track of user activity and product and team performance to quickly identify trend changes.
Customizable and efficient reporting
Privacy by Design

Ensured regulatory compliance

Keep user and patient data safe, without exception and in full compliance with HIPAA, GDPR, and other frameworks.
How is Countly compliant?
From Analytics to Action

Centralize user data permissions

Manage user consents and PII access easily without running the risk of data breaches.
Explore our data security tools
Democratize Data

All user journey data in one place

Quickly find solutions to users’ issues with cross-team collaboration based on the same data insights visualizations.
How do Telecommunications companies use Countly?
From Analytics to Action

No more churn

Make retention strategies the core of every data point collected with the right set of tools.
Explore retention features
From Analytics to Action

Proactive and reactive messaging

Send push notifications to not only stay relevant and retain users but also to keep them engaged and motivated.
Develop engagement strategies
Privacy by Design

Respect every user’s privacy

Stay aligned with major privacy regulations like CCPA, HIPAA, and GDPR, and make user trust central to your product.
Why does this matter?
From Analytics to Action

Raw data access

Run powerful queries by drilling down into your databases, and achieve the ultimate segmentation capabilities.
Learn ways of analyzing data
From Analytics to Action

Real-time performance insights

Instantly identify when and where your application performance is affected and the user groups that need to be supported.
Immediate damage control
Democratize Data

Measure revenue loss

Collaborate between teams to know when a performance issue impacts your revenue directly, and quickly react to any issues.
Discover revenue strategies
From Analytics to Action

Journey obstacle analysis

Discover how and when users are having issues following steps through your application, and engage with them to improve successful conversions.
Explore journey-enhancement features
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"Great to understand our customers in a lot of detail and shape the product to meet their expectations, without worrying about data privacy issues."
Murat D.
CEO at a Computer Software organization

Countly in a Nutshell

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Easy deployment and installation
Choose your hosting model and get started in only a few clicks.
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Customizable extensibility
Scale Countly and your product with dozens of features and plugins to choose from.
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Intuitive interface
Self-explanatory and easy-to-use features with top-notch documentation and support.

Bring more value to your data

Your one-stop source of information to unlock the full potential of product analytics and Countly.
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Four Stages of Product Analytics Maturity in Organizations
Understand the sequential process to become truly data-driven, and advance with efficiency and security at the core of your practices.
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Benefits of Getting Customer Feedback Through Countly
In-depth analysis of customer feedback tools and their possible implementation into every product strategy.
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App Version Adoption and Why Visualization Matters
Let's explore the evolution of app version visualization throughout a recent Countly product development cycle.
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Get to really know your users

Talk to one of our experts to learn how Countly can help your business become data-driven.
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