Countly for Customer Success Teams

Improved user experiences
all around

Deliver exceptional support through an in-depth understanding of the user experience at every step

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User experience segmentation

Group your users based on customizable properties or shared behaviors, and reuse these insights for any outreach strategy.

Perfected onboardings

Determine success rates of any pre-estrablished processes, identifying both gaps and individuals along the way.
User Profiles

Personalized support

Pin-point usage obstacles, and track progressions and all known user-centric information.

Data-powered research

Dig into every aspect that influences user experience by taking a granular look into all your data.
Trusted by Customer Success teams in organizations around the world

How do Customer Success teams in different industries use Countly?

Privacy by Design

Keep data in-house

Self-host your product analytics solution and retain full control over data storage and processing.
From Analytics to Action

Real-time KPI overview

Design dashboards and other tools to keep track of user activity and product and team performance to quickly identify trend changes.
Privacy by Design

Ensured regulatory compliance

Keep user and patient data safe, without exception and in full compliance with HIPAA, GDPR, and other frameworks.
From Analytics to Action

Centralize user data permissions

Manage user consents and PII access easily without running the risk of data breaches.
Democratize Data

All user journey data in one place

Quickly find solutions to users’ issues with cross-team collaboration based on the same data insights visualizations.
From Analytics to Action

No more churn

Make retention strategies the core of every data point collected with the right set of tools.
From Analytics to Action

Proactive and reactive messaging

Send push notifications to not only stay relevant and retain users but also to keep them engaged and motivated.
Privacy by Design

Respect every user’s privacy

Stay aligned with major privacy regulations like CCPA, HIPAA, and GDPR, and make user trust central to your product.
From Analytics to Action

Raw data access

Run powerful queries by drilling down into your databases, and achieve the ultimate segmentation capabilities.
From Analytics to Action

Real-time performance insights

Instantly identify when and where your application performance is affected and the user groups that need to be supported.
Democratize Data

Measure revenue loss

Collaborate between teams to know when a performance issue impacts your revenue directly, and quickly react to any issues.
From Analytics to Action

Journey obstacle analysis

Discover how and when users are having issues following steps through your application, and engage with them to improve successful conversions.
"Great to understand our customers in a lot of detail and shape the product to meet their expectations, without worrying about data privacy issues."

Murat D.

CEO at a Computer Software organization

Countly in a Nutshell

Easy deployment and installation
Choose your hosting model and get started in only a few clicks.
Customizable extensibility
Scale Countly and your product with dozens of features and plugins to choose from.
Intuitive interface
Self-explanatory and easy-to-use features with top-notch documentation and support.

Countly Resources

Your one-stop source of information to unlock the full potential of your product through analytics.
Four Stages of Product Analytics Maturity in Organizations
Discover how product analytics are the key to optimizing customer journeys and achieving digital transformation.
How Will First-party Data Be the Game Changer of 2022?
User trust and First-party Data go hand in hand. And the time to securely capitalize on both is now.
Insightful answers to product analytics questions
Dig deeper into your own data and prop up your strategies with original articles from our Academy.

Ready to get started?
Let’s talk.

Talk to one of our data professionals to learn how Countly can help your business and all customer interactions become data driven.
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