Website Privacy Policy

This Website Privacy Policy (the "Privacy Policy") describes how Countly Ltd ("Countly," "we," "our," or "us") collect, use, and share information in connection with your use of our websites (countly.com and its subdomains, except flex.countly.com, which has its own Flex Privacy Policy) and when you contact us, subscribe to our newsletter or take part in our surveys (collectively, the "Services").

This Privacy Policy does not cover the use of Countly's products. If you hold a Countly Flex account, the Flex Privacy Policy (countly.com/legal/flex-privacy) applies to your account and its use. If you work for a Countly Enterprise customer, the Enterprise Privacy Policy (countly.com/legal/enterprise-privacy) applies. Information that our customers process using Countly is governed by their own privacy policies and their agreements with Countly.

Information We Collect

We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including: (i) your use of the Services; (ii) information you provide to us; and (iii) from third-party websites, services, and partners.

Information We Collect When You Use Our Services

When you use our Services, our servers may automatically log the standard data provided by your web browser. It may include your Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our Services, such as the device type, operating system, device identifiers and approximate location.

In some countries, including countries in the European Economic Area ("EEA"), the information referenced above may be considered personal information under applicable data protection laws.

Information You Provide

We may ask for personal information, such as your:

• Name
• E-mail address
• Phone / Mobile number
• Company name

We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

Information We Receive from Third Parties

We may receive publicly available information about you from our third-party partners (for example, from sources like LinkedIn) and combine it with data that we have about you.

How We Collect Information

We collect information by fair and lawful means, with your knowledge. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

Use of Information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our Services in the future. We do not disclose the specifics of this information publicly, but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.

We may use your personal details to contact you with updates about our Services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

We also use the information described above for these purposes:

• to answer enquiries and demo requests you send through the forms on our websites (Pipedrive, with Zapier passing form entries between our systems);
• to reply to messages you send through the chat on our websites (Pipedrive);
• to send you our newsletter if you subscribe to it (Brevo);
• to run surveys you choose to take part in (Typeform);
• to provide our documentation at support.countly.com and search in it (Zendesk, Algolia);
• to hold calls with you (Zoom) and, where we record or transcribe a sales call, to keep a recording, transcript and summary of it (Zoom, Clari).

Data Processing and Storage

We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

Cookies

We use cookies on our websites. Our Website Cookie Policy (countly.com/legal/cookie-policy) describes them and how you can control them.

Third-party Access to Information

We use third-party services for:

• Analytics tracking
• Advertising and promotion
• Email marketing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function.

We may disclose information to courts, regulators or law enforcement where the law requires it, or where needed to protect our rights or anyone's safety or to prevent crime.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Children’s Privacy

Countly does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at privacy@count.ly.

Limits of Our Policy

This Privacy Policy only covers Countly's own collecting and handling of data. We cannot accept responsibility or liability for the privacy practices of third-party providers.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

This Privacy Policy may be modified from time to time. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

Your Rights and Responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted.

You are entitled to restrict or object to our use of your data. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to email us at privacy@count.ly or contact us at our address 1 Bow Churchyard, London EC4M 9DQ, United Kingdom.

The data controller of your personal information is Countly Ltd.